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FAQ

Frequently Asked Question

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FAQ Frequently Asked Question

The main documents for traveling abroad are: passport, visa and insurance.

If there are vacant places in the hotel and airplane tickets are available, the deadlines for submitting documents are

 3 days before the date of departure to visa free countries

9-14 days before the trip to countries with visa regime

We accept money for a ticket in national currency. If the price is indicated in Dollars or Euro, the cost of such tour is calculated at the rate of the Central Bank of Armenia. When issuing a ticket for early booking, you can fix the exchange rate on the date of purchase.

Tax free - reimbursement of part of the tax on the surcharge value added tax (VAT). Foreign citizens may receive the VAT paid for goods purchased only from the companies paying VAT.  The amount of refund is from 7 to 22% of the purchase amount and depends on the amount of VAT and the commission operator Tax Free.

For any tour there are conditions under which you can cancel its booking. If the tour is not a festive (for example, New Year tour), then it can be canceled without a fine three weeks before the trip. If the client wants to cancel the trip for a period of less than three weeks before departure, he/she will have to pay a fine.

The concept of all inclusive refers mostly to food and beverages (most often of local production). Such a concept usually involves three meals a day and some types of services.

If these problems are connected with health, you need to call the call center, which is indicated on medical insurance. They have the obligation to help the tourist and react to the situation. If the tourist has any problems, and they cannot be solved on the spot, we recommend calling our office. Our specialists will do everything necessary to help our client.

If you lost your passport, you should contact the local police. There you will be given a certificate with which you need to go to the embassy or consulate of your country. The representation will give a provisional certificate, which will allow you to return home. For that, you have to fill out a questionnaire, take a picture and confirm your identity with an "internal" passport, driver's license or any other document with your photo.

Of course, you can pay for the tour with your card, as well as enter your data or data of third parties. Do not forget to inform tourists about the conditions and changes in the trip.

Hot tour is an unsold voucher with departures for the nearest dates: for visa-free countries - 1-5 days, for countries where a visa is required - 10-15 days. Such tours are offered at reduced prices.

The process of buying a tour usually consists of 5 steps: the selection of a tour, the conclusion of a contract for the booking of travel services and payment for services, confirmation of ordered services, receipt of documents for departure, after-sales service.

As a rule, you have to give us information on the expected dates of the trip and the number of days of stay, the number of people, the type of accommodation and meals, the age of the children (if you plan a trip with children), the hotel category, the countries under review, as well as your individual wishes.

 

In order to buy a tour you can:

  • Leave the order by phone +374 60 700777
  • Send us an e-mail to sales@azimuthtravel.am
  • Leave a request on our website in the section "Online application for calculation", or by using the automatic system of selection of the tour on the main page.
  • Leave a request on Facebook page

Individual tour is a trip, which is made according to the wishes of the client. The client is provided with everything: personal guide, the desired airline, the necessary transfer around the country, car rental of favorite model, room reservation in a particular hotel.